librarian, Uncategorized

The Struggle is Real: Library Patron vs. Email

girl-1064658_1920This is a daily occurrence while at the Reference Desk at my public library. I’m not even joking. I have some version of this exchange almost every day at the Reference Desk.

Patron: Can you help me? I can’t get this dumb thing to work.
Me: Okay, sure. What are you trying to do?
Patron: I need to get into my email to print something, and it won’t let me!
Me: Okay, you’re already logged in the computer, so just double click on a browser to get on the Internet.
Patron: I just double click on a browser?
Me: Yes.
Patron: Which one? [choice of Internet Explorer or Google Chrome]
Me: Doesn’t matter. [I know it does, but they wouldn’t understand if I tried to explain it]
Patron: But which one? Internet?
Me: [resignedly] Sure.
Patron: [clicks scroll wheel on mouse repeatedly]
Me: No, no, click it on the left side.
Patron: The left side?
Me: Yes.
Patron: [gingerly moves hand on top of computer mouse, gently clicks left side of mouse]
Me: You have to double click it.
Patron: [clicks twice slowly, achieves moving icon down a little]
Me: Here, try this. Click it once…
Patron: [clicks it once]
Me: … Now hit ‘enter.’
Patron: Hit ‘enter’?
Me: Yes.
Patron: This right here? [finger hovers over ‘enter’ key]
Me: Yes.
Patron: [hits ‘enter’]

Browser then opens to the library website as the default homepage.

Patron: It did this before! I don’t know what this is!
Me: This is just the library website. You just type where you want to go up at the top.
Patron: I want to go to my email!
Me: What email do you use?
Patron: What?
Me: Is it Gmail, Hotmail, AOL, Yahoo…?
Patron: Oh, um, Yahoo. [it’s always Yahoo]
Me: Okay, type in Yahoo .com up at the top here.
Patron: Up here? [points at address bar]
Me: Yes, there.
Patron: [starts typing in full email address]
Me: No, no, just Yahoo .com.
Patron: But I need to get to my email address!
Me: Right, but first you have to go to Yahoo .com, and THEN you can get to your email.
Patron: [gives me a look like they don’t believe me, types in Yahoo .com, then stares blankly at the screen]
Me: Hit ‘enter’
Patron: Hit ‘enter’?
Me: Yes.
Patron: [hits ‘enter,’ browser goes to Yahoo] Oh, yay!
Me: Okay, now click ‘Mail.’
Patron: Click ‘Mail’?
Me: Yes.
Patron: [clicks ‘Mail’]
Me: Now type in your email here. [Indicates screen]
Patron: Type it in here? [Points at screen]
Me: Yes.
Patron: My whole email?
Me: Yes.
Patron: [Uses search-and-destroy method to slowly type out their email, not knowing where the “@” symbol is, and inevitably getting at least two letters wrong]
Me: Okay, now type in your password here. [Indicates space under email address]
Patron: My password?
Me: Yes.
Patron: What if I don’t remember my password?
Me: Well, you need your password to access your email.
Patron: I do? But I don’t need it on my phone!
Me: Right, because your phone is set up so you’re always logged in. But these are public computers, so lots of people access their email through them.
Patron: [putters, contemplating this] Okay, maybe I remember it. [starts typing in a password]

This could go on for some minutes while the patron maybe remembers their password or does not and gets increasingly more frustrated. If they do manage to log in —

Patron: [has over 5,000 unread messages in email inbox] There it is! Thank you! I just don’t get these machines!

If they don’t remember their password, I attempt to help them reset it, but they never remember a recently used password, backup email, or answers to security questions, and 9 times out of 10 decide whatever they needed to print wasn’t really that important and storm off.

Now, helping a patron to print something from their email is a whole other story.

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book life, digital, librarian

Using Evernote for Reader’s Advisory

I love reader’s advisory. I love learning about new books and backlist titles, and figuring out what someone might like to read next based on their past reading habits or other interests. Sadly it’s not something I’m asked to do a lot in my current community face-to-face (no matter how much I beg), so I channel my energy into making RA bookmarks of various topics that patrons can passively pick up and use. (And some of them have been quite popular, so I must be doing something right!) And since I am the primary selector for adult fiction, I come across A LOT of new titles that sound awesome and I want to make sure don’t get lost in the stacks. My solution? Evernote.

evernote-logo-design

Evernote is a free application (with options to upgrade, but the free version is perfectly acceptable for my needs) for gathering information. I added the plug-in to my browser, and it can clip articles I find interesting so I can access them later. It’s just a nice, clean way to organize. And it dawned on me a number of months ago that it would be a great way to collect book data as well!

As I go through a catalog, or read a book blog, or skim through a publisher’s email push, if a book sounds good to me for any reason, or is part of a trend I’ve noticed recently, is related to a popular movie release that might spark further reading interest, or is applicable to a display I might want to do, I make note of the title and author in an Evernote list. Later on, when I want to make up an RA bookmark on that topic, or am building a display, I have a list ready to go of fresh titles (and some backlist) to suggest to my patrons.

Evernote desktopAt last count I had 48 lists in my “RA Book Lists” notebook, with topics like “Roaring 20s,” “Small Town Stories,” “Georgia Novels,” “Fairy Tale Twists,” “Ripped From the Headlines,” etc. And that number grows with every month! If a new topic piques my interest, I start another list!

Best part? I can add tags and keyword search! So I can see if I put a book in multiple lists, or if I have already created a list for haunted houses, or if my World War II list is big enough to start breaking out into sub-lists. As you know, the larger the collection, the better the cataloging needs to be.

I have the Evernote app on my iPhone and iPad Mini, and the desktop app on my home and work laptops with my account linked on all of them so I have easy access to my lists wherever I am if I find a new title to add to a list, or to suggest a book to a friend.

evernote appThis might not be the optimal method for everyone, but I’m sure getting a lot of success out of it! It’s digital, it’s portable, it’s got the metadata I need, and now I can keep tabs on books that might otherwise get lost in the shuffle.

librarian

Public Librarianship – the downlow

I’ve had a mixed reaction from people I’ve known for years when they find out I’m a librarian. Most go, “Oh, that makes sense!”, but I did run into a high school buddy who had assumed I would end up an accountant. Anyway, a Public Librarian is what I am, and probably will be for the foreseeable future. And while most librarians are not of the “shushing old lady with a hairbun” type (and can we PLEASE move away from that already!), I am not of the “dye my hair a funky color, dress steampunk, and have lots of Twitter followers” librarians either. I’m far more middle ground. I’ve been in the profession a solid two years, and have been reflecting on my career expectations. While I am pleased with the position I am currently in (and very lucky to have it), it has occurred to me that my job is quite different from what I had initially anticipated. And while some of it has to do with the kind of library I work it, some of it has to do with the profession at large.

  • I rarely talk books with the public. My library keeps track of the “reader’s advisory” interactions we have at the desk (when we talk books with a patron and hopefully make a good suggestion to them of what to read next), and in the past few months we’re still in single digits for the grand total. Which, seeing as many librarians enter the profession because of a love of reading and books, is super sad. I’ve been proactive about reading ARCs (advance reader copies of books), and spend some of my work hours creating book lists for patrons, and practically BEG patrons to talk books with me, and it almost never happens. A lot of this has to do with the community I’m in, and the size of the library. We’re not big enough to have a specific reader’s advisory department, and though we do have some voracious readers for patrons, they tend to be old ladies who have specific interests for what they read, and they don’t need me to help them out. So I find myself brainstorming about ways I can use this book knowledge I’ve curated, channel it, because IRL I tend to only talk about what I’m reading with my library director.
  • Libraries in general are moving towards a more “community center” kind of mentality, what with the different kinds of programming, MakerSpaces, and things of that nature. But at least in the two communities I’ve worked in thus far, the library is pretty much just the place where harried moms can take their children for a short break, unemployed people can apply for jobs and force me to realize how little they know about computers, and where the odd community organizations will hold some function in our meeting rooms and then maybe one of them will wander into the rest of the building, be impressed, but never set foot in here again. Also, where middle-aged women can get ALL the mystery and romance novels they desire, all by well-known authors or specialty publishers who publish frequently. People in my demographic don’t use the library, and everybody knows that. So many people don’t use the library because they don’t read much, and if they do, they buy the books. Most people don’t even realize they can check out eBooks from the library for free! (This has become my life’s mission, to tell the masses about free eBooks at the library.) In general, college students don’t come here. Professionals don’t come here. My demographic, my people, don’t come here.
  • When I tell people I’m from the library, I usually get a glazed-over look from them. To a lot of people, I have a super boring-sounding job. They don’t know how much work I put into a program that hardly anyone shows up to. They don’t know all the different kinds of books I buy that nobody checks out. They don’t know that I went to grad school to get this job. They don’t know that I am a creative person, looking for ways to have the library help them. The especially annoying interaction will involve the other party saying something along the lines of, “Oh, I never read. I bet you hate me! Har har har!” When I meet someone new and learn their profession, you can bet I’m already thinking about ways to use your skills in a library program. But some people just brush me off because they think my job is boring.

I’ve been thinking that I may want to get back into book retail someday, since that’s where my interests lie. Maybe I’ll change what kind of library I work in. Maybe I’ll go for another degree and end up in a completely different field. I don’t know yet. But I do know that sometimes it’s really hard to be a librarian.

book life, books, librarian

Favorite Books of 2014

Happy New Year!! I rang in the new year by myself – super enjoyable because I watched disaster films! (It’s sort of become a family tradition.) Airport, Airport 1975 (which is one of my favorite films of all time now, simply because it’s so over-the-top and if you grew up watching Airplane! you’ll recognize where the gags came from), and the original Poseidon Adventure. So many famous movie stars in all of them, too!!

Anyway, back to bookish things. In 2014, I read 74 books, for a total of 24,542 pages. 27% male writers, and 63% ebooks. Not too shabby. I set my Goodreads 2015 Reading Challenge to 60 books because if I read more, great! If I don’t, no matter!

This was the first year in a long while where I actually kept track of what I read (honestly, I think the last time was middle school where you could win prizes based on how many books you read), and the first year since becoming a librarian that I read so voraciously! I’ve enjoyed what I’ve read, and I’ve dipped my toe into some genres I don’t normally read. I’m looking forward to lots of great reading to come. But I did want to document my picks for 2014:

1. Station Eleven by Emily St. John Mandel. Hands down, my favorite book of the year. If anyone asks me for a book recommendation, this is the first one I mention. It’s categorized as science fiction, and is set in a dystopian society of sorts, which had initially turned me off, but the reviews were so good, and the premise so intriguing I threw caution to the wind and dove in. I stayed up very late to finish this book. It’s an intense emotional roller coaster that follows a few different story lines, and will make you sit and think about the book long after you’ve read it. It starts with a famous actor dying on stage during King Lear, and all the characters we follow throughout the rest of the book are connected to that one night. We see what life what like before that night when the pandemic flu came, and what life was like after, up to 20 years later. It’s absolutely fascinating, and heartbreaking, and utterly beautiful.

2. The Paying Guests by Sarah Waters. I had not previously read any Waters, but won this book from a Shelf Awareness giveaway and gave it a try. DUDE. First off – it’s historical fiction, very evocative of the era just after World War I. Not quite Downton Abbey level, but that connection may still draw you in. The relationships in this book are complex and heart-wrenching, and will appeal to many. And there’s a murder in it, and once you reach that point in the book, you can’t put it down. I was told to set aside a weekend to read this, and that was definitely the case. You’ll get sucked in and won’t let up until the very end.

3. As You Wish by Carey Elwes. Like most people, I LOVE The Princess Bride! When I heard Elwes (“my sweet Westley”) was publishing a book about his experiences with Princess Bride, I was overjoyed. Elwes definitely delivers! The book is SO SWEET. You can tell this man had the time of his life making this movie, and loved the cast and crew for enabling this silly little film to be made. He’s utterly charming as he tells about how he got the job, what working with Rob Reiner was like, his relationship with Robin Wright, and a number of fun stories about Andre the Giant. Plus he gets fellow cast and crew to tell short asides about their version of events. An absolute delight to read, and you’ll want to watch the film again immediately after reading.

4. The Forgotten Seamstress by Liz Trenow. I read this earlier in the year, and once I finished it I immediately had to write an aunt of mine to tell her she should read it. The MacGuffin (if you will) is an old family quilt. A modern English woman is going through her own daily troubles, and is trying to find out more about this quilt that was passed down in her family. Meanwhile, we alternate to a young English woman in the past who might have connection to the quilt, and we follow her sad life after a very Downton Abbey run-in with a man of means. Not quite a cozy mystery, but if you’re into family history, upstairs/downstairs stories, and mysteries that don’t necessarily involve a murder, this one may be for you.

5. The Ice Cream Queen of Orchard Street by Susan Jane Gilman. This was one of the first books this year that I flipped out over. We follow a young immigrant Russian girl go from rags to riches over the course of her life. She is badly injured after her family comes to America, and is taking in by an Italian family who make gelato. She grows up with the family, learning the business, and gaining shrewd business practices that will help her continue to climb the economic ladder. The woman is like a more humorous Scarlett O’Hara, who finds herself involved with so many 20th century milestones it’s a little like Forrest Gump, too. A hefty book, but a mighty entertaining story of a woman determined to make her life better than what she was handed.

Plenty more on my list of great reads, but these particularly stood out, and were ones I found myself recommending to friends, family, and library patrons alike. Onward in 2015!